Work History

Manager, Content
The Walt Disney Company
Disney Institute, Celebration, FL
2024-2026

Responsibilities
  • Managed a team of content development professionals in the design, creation, and continuous improvement of Disney Institute content for Professional Development Courses and Private Learning Events.
  • Managed a team of graphic designers and video producers.
  • Led the creation and sustainment of multimedia materials across all Disney Institute content.  
  • Led project management and content development related activities on time, within budget, and at a high level of quality.
  • Led the training and development of new Cast.
  • Created and continuously reviewed in-person and virtual-based content assets for accuracy and quality.
  • Ensured content reflected participant/client needs, contained current technology-enhanced delivery methods, represented contemporary business theory and practice, and was relevant to Disney Approach examples.
  • Created blended learning journeys through virtual, in-person, and immersive in-park experiences.
  • Reviewed metrics to identify, evaluate, and incorporate trends and consumer insights on the usefulness and relevancy of the assets and content within the assets.
  • Engaged key internal stakeholders, industry and academic leaders, and subject matter experts to develop relevant content.
  • Partnered with various members of the Disney Institute leadership team and contributed to the organization’s business objective.

Research Scientist
Department of Defense (contract)
Stevens Institute of Technology, Hoboken, New Jersey
2023-Present

Responsibilities
  • Develop courses and training materials for the DCTC (Defense Civilian Training Corps) – a congressionally-mandated talent development program that provides a multidisciplinary, active-learning curriculum with summer internship projects at DoD organizations.
  • Partner with military personnel, military departments, and civilian faculty across four universities to create cohesive online courses.
  • Assist in the development of assessment measures to evaluate the effectiveness of the DCTC program.

Content and Media Design Manager
The Walt Disney Company
Disney Parks, Experiences and Consumer Products, Lake Buena Vista, FL
2022-2024

Responsibilities
  • Supervised a team of 10 hourly reports in the creation and maintenance of operational procedures and learning content.
  • Lead the creation and development of the source content and online courses for Walt Disney Imagineering new hire intern orientation.
  • Lead the creation and sustainment of the source content supporting Disney Parks, Experiences, and Products across 4 lines of business.
  • Lead the creation and sustainment of multimedia training materials across 26 Disney Experiences lines of business.
  • Managed and owned the process for the creation and revision of Operating Guidelines and supporting learning content.
  • Ensured all created content met compliance requirements.
  • Managed department branding. Created and maintained a Style Guide with Adobe InDesign.
  • Partnered with the Operations Training points of contact and Line of Business leaders to settle timelines, implementation dates, content delivery methods, and strategy. Provided consultation and influence to internal partners.
  • Ensured timelines were adhered to, deadlines were met, and kept all appropriate parties informed of project status in a timely manner.
  • Facilitated job and task analysis to support the operational procedures and content development process.
  • Piloted and adopted a department-wide project management software platform to track projects, sustainment work, and project planning.

Instructional Design Project Manager (Project Hire)
The Walt Disney Company
Disney Experiences, Lake Buena Vista, FL
2021-2022

Responsibilities
  • Instructional Designer
    • Developed instructional design best practices for blended learning, including identifying and implementing innovative technologies.
    • Applied tested instructional design theories, practices, and methods using the ADDIE model to identify and target the audience’s learning needs.
    • Tracked project progression and completion in a project management software program.
  • FOS Onboarding and Documentation Instructional Design Lead
    • Enhanced the look and feel of client facing ISD documents to strengthen the brand and process.
    • Streamlined team documents to create a cohesive template for new projects.
    • Created a system for documenting project information and progress.
  • Maximo Training Instructional Design Lead
    • Led the creation of source content to launch Maximo training in Disneyland Paris with a team of leaders across Walt Disney World, Disneyland, and Disneyland Paris.
    • Redesigned the domestic Maximo training program to create consistency across Walt Disney World, Disneyland, Disneyland Paris, and Shanghai Disneyland.

Instructional Designer
The George Washington University, Washington, DC
2018-2021

Responsibilities
  • Instructional Designer
    • Applied tested instructional design theories, practices, and methods using the ADDIE model to aid faculty in designing, developing, and redeveloping online courses.
    • Implemented instructional concepts to build digital materials that promote active learning.
    • Assisted faculty in the development of assessment measures to evaluate the effectiveness of design approaches.
    • Coordinated the scheduling and filming of multimedia course materials.
  • Trainer and Team Leader
    • Created and led the training program for new hires and temps.
    • Mentored junior instructional designers and helped resolve conflicts and prioritize course projects to ensure that courses were launched accurately and on time.
    • Updated team documents and processes for internal and faculty-facing documents in each design cycle.
    • Assigned roles for the internal course Quality Matters audits.
    • Sent assignments to instructional designers and tracked progress through the internal project management platform.
    • Partnered with the Faculty Development team to create and lead university-wide professional development training sessions for courses impacted by COVID-19.
  • Interim Manager/Supervisor
    • Served as the team’s interim manager during direct supervisor’s maternity leave.
    • Met with direct reports weekly.
    • Served as the lead contact for ID consulting needs.
Developed Courses
  • Contract Law
    • LAW 6202: Contracts
    • LAW 6502: Formation of Government Contracts
    • LAW 6503: Performance of Government Contracts
    • LAW 6506-20: Pricing Issues in Government Contracts
    • LAW 6508: Comparative Public Procurement
    • LAW 6509-22: Procurement Reform
    • LAW 6513: Selected Topics – Suspension and Debarment
    • LAW 6514: Federal Grants Law
    • LAW 6516: Procurement of International Development
    • LAW 6518: Overview of Government Procurement Law
    • LAW 6520: International Law
  • Political Science
    • PSC 1001: Intro to Comparative Politics
    • PSC 1003: Intro to International Politics
    • PSC 2444: Public International Law
  • Statistics & Economics
    • ECON 2180: Survey of International Economics
    • STAT 1051: Intro to Business and Economics Statistics
    • STAT 1053: Intro to Statistics in Social Sciences
  • English
    • ENGL 1210: Intro to Creative Writing
    • ENGL 3390: Intro to Creative Nonfiction
  • Art Therapy
    • ARTH 6201: Survey of Art Therapy
    • ARTH 6243: Substance Abuse and Addictions
  • History
    • HIST 2020W: Washington DC: History, Culture, Politics
    • ANTH 1004: Language in Culture and Society

Doctoral Research Assistant
Southeastern University, Lakeland, FL
2016-2018

Responsibilities
  • Research assistant to doctoral faculty
  • Research assistant to doctoral students
  • Coordinator of summer intensive program
  • Designer of department websites
Developed Courses
  • EDUC 8003: Curriculum Theory, Concepts, and Design
  • EDUC 9000: Comprehensive Exam
  • OLED 8023: Critical Issues in Organizational Leadership
Teaching Assistant
  • EDUC 1023: Math and Science for Educators
  • EDUC 5553: Measurement and Assessment in Reading
  • EDUC 6043: The Art and Science of Teaching & Mentoring
  • PSYCH 4053: Research Methods
  • PSYCH 4233: Experimental Psychology

English Language Arts Teacher
Elkton High School, Elkton, MD
2011-2015

Responsibilities
  • Educator
  • Leader of professional development
  • Collaborator with county stakeholders
Developed Curriculum
  • English Language Arts, Grade 9 (countywide)
  • English Language Arts, Grade 10 (countywide)
  • English Language Arts, The Art of Expression (countywide)
  • High School Assessment Intervention Course
  • Social Skills Intervention (developed for dissertation)
Teaching Experience
  • English Language Arts, Grade 9
  • English Language Arts, Grade 10
  • English Language Arts, The Art of Expression